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FAQs
GENERAL
THE PRODUCT
THE FLAGSHIP OUTLET STORE
AFTER SALES SERVICE
Do I need to sign up to use the website?
It is recommended that you sign up by clicking on
"Your Account"
on the homepage in order to register yourself. The registration details will help us to communicate with you in future.
Can you e-mail me the Mausummery Lawn e-catalogue?
You can either download the e-catalogue by clicking on the "Download Lookbook" button placed on the Homepage or by emailing us at info@mausummery.com
What is the standard length of the Duppatta and Kameez of a Mausummery suit that we buy?
The standard length of each piece of the ensemble comprising the Duppatta, Kameez, and Shalwar is 2.5 meters each. Unless specifically, stated ALL Mausummery suits are available in the standard 7.5 meters standard.
What fabric is Mausummery made from?
We use 100% cotton lawn fabric for printing the Mausummery Lawn. We recently launched our Fall/Winter collection, we used 100% pure linen as the fabric material for our entire collection. We take special care in ensuring that the Mausummery quality assurance standard is maintained at all times.
When does your summer season start?
Depending on how early or late summer arrives in Pakistan, Mausummery is launched at the start of summer allowing our customers to benefit from early buying. You are most welcome to email us at info@mausummery.com to find out when we will be arriving in your city.
How do I find out about upcoming Mausummery exhibitions or other events?
You can keep yourself updated with our upcoming exhibitions and events in general by visiting "Media & Events" section of our website, our Facebook Fan page or by emailing us at info@mausummery.com
Does the Mausummery label buy textile design (s) from outside sources like textile graduates / designers / others?
While we at Mausummery appreciate the work of up and coming textile graduates and aspiring fashion and textile designers, the label currently uses its in house expertise to create its own original designs. Aspiring designers are most welcome to share their work with us at any time.
How many retail outlets does Mausummery have?
As of now, our original Flagship Store is located at the the Regency Plaza, Gulberg, Mini market, Lahore. We look forward to opening up in the major metro cities of Karachi and Islamabad.
Are discounts offered on the retail price of a Mausummery suit?
No! The prices of Mausummery suits are fixed and we do not offer any discounts unless otherwise specified.
Does the label, Mausummery sell through shops in the market?
All Mausummery creations are sold exclusively from our original Flagship Outlet at the Regency Plaza, Gulberg, Mini market, Lahore. In addition, from time to time we do hold our annual exhibitions in such cities as Karachi and Islamabad. Unfortunately, to date there is a practice of spurious retailers who try to ‘pass off’ counterfeit Mausummery classics to unsuspecting customers. We strongly encourage ALL customers to contact us at info@mausummery.com for any clarification on the source and origin of Mausummery stocks.
What is your exchange and refund policy?
We do not make any returns or refunds on the purchases made through our Flagship Outlet at Regency Plaza, Mini Market, Lahore. However as per our Quality Assurance policy, any and all stocks with visible defects are immediately EXCHANGED without any questions asked. In case, the same design and color are not available, it is the Management’s discretion to decide which available product is to be exchanged. There is absolutely NO option of a refund to any customer.
Can I e-mail Mausummery? Will my questions be answered personally?
Yes, we do welcome your comments and will make every effort to answer your questions or address your concerns. However, due to the amount of correspondence we receive, we cannot guarantee a personal response to every e-mail. Please use the ‘Contact Us’ option or email us directly at info@mausummery.com. You may also choose to email directly to Ms. Ayesha Pervez Ahmad, the CEO of Mausummery on any issue by clicking here.
